My masseuse was pretty good - however I had brought my friend from out of town and she got someone (an asian guy - sorry forgot his name) who was not good at all and she addressed her concerns to the receptionist right after the massage and nothing was done for her, they offered her a discount for her next massage - but she's from out of town? and why would she come back after a bad experience?
She had to pay full price for the massage, no discount, nothing. Based on that, my experience wasn't the best. We were in the same room together and I could even see how uncomfortable my friend was getting a massage, and he just really didn't know what he was doing.
BUT my guy did a good job.