88.9% would refer friends and family to us

5 stars Verified customer

I recently had a wonderful massage with Claire. She took the time to listen to my concerns about problem and tense areas. She has a firm soothing pressure. She also used hot stones which was a wonderful, relaxing addition. I would recommend her to friends and will be going back soon!

5 stars Customer since 2017

Excellent service

Massage was fantastic

Facility is beautiful

1 stars Customer since 2017

Hello,

I recently had a massage for the first time at this spa. I unfortunately had a very unpleasant experience. To start, the headrest on my table was slightly angling upwards when I was facing down on the massage table. I had asked the therapist to adjust it however, I was told it was already at the lowest setting. It was very uncomfortable and my neck is still hurting from being in that position.

To make matters worse, I'm not sure if the therapist I had was an actual registered therapist. What I received from him was a massage of the bones and not my muscles. At one point, the therapist was massaging my neck while I was face up and he actually gave me a kink in my neck while "massaging" it. I had to stop him as I started to experience even more discomfort.

When he got to my arms, to my surprise, it was just as bad as the rest of my massage. I honestly could have done a better job on my own arms myself.

A couple recommendations I would give is to double check this therapist's credentials and even if he is actually registered then you might want to send him back to massage school. I've had massages every month for about 2 years now and this is hands down the worst I have ever experienced.

I'm giving this location a 1 rating because I feel that they are ultimately responsible for my horrible experience. The therapists they hire should be checked out whether that means the owner getting massages from their newly hired therapists to confirm if the therapist actually knows what they are doing.

My husband Steve also had a massage and had a completely different experience. His therapist actually knew what she was doing. With that being said, I maybe would recommend this spa but definitely not the therapist I had.

Melanie

5 stars Customer since 2017

Friendly,clean,spacious,professional and awesome!

5 stars Customer since 2017

Great massage abs super professional RMT.

4 stars Verified customer

Very relaxed atmosphere. Enjoyed the addition of hot towel and hot stone during massage.

Only negative was talking carrying over from another room or hall during treatment.

2 stars Verified customer

Service is obviously still getting organized and is not as seamless as other locations I've visited. The RMT (Oliver) did not seem to have a lot of experience with therapeutic massage but did a good job on a deep tissue back massage. I may give them another try once they've been in business awhile longer.

Hand & Stone - Beaches replied:

Thank you so much for this feedback! We're very sorry that you didn't find the experience to meet your expectations of Hand & Stone. While we are still new, we hold ourselves up to the high standard of customer experience, and we regret that we fell short. We have many highly experienced RMTs on the team so we do hope that you will give us another chance soon. We are sure that we can deliver a better experience the next time you come back. Thanks again for taking the time to share your comments; feedback is invaluable in making the experience better for every one of our customers. Very much appreciated!

5 stars Customer since 2017

I had a facial with Meg. It was wonderful - she is very experienced which is great. I am definitely coming back.

The facility is warm and inviting and is well equipped.

Carolyn

5 stars Customer since 2017

My husband and I had a couples massage and this was our first time experiencing hot stones and it was wonderful! Our therapists were both excellent and we will definitely be back.

5 stars Customer since 2017

Really great massage!

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