I was an hour early for my appointment. All was well. The therapist was on time but then I had to fill out a client form that reception should have given me. I was sitting for 1hr and no one gave me the to fill behind. The therapist asked me to fill it in, I did, which put us behind. Because we were now running late because of reception not doing their job, the RMT stayed over his working hours to accommodate for the mistake. That’s so kind of him and much appreciate but I felt terrible because it want his fault. Thank him for picking up the missing pieces. That was very kind of him. He was a great RMT.