97.0% would refer friends and family to us

5 stars Customer since 2018

Clean, friendly, organized and professional. My sisters and I went together and had a great experience. Three of us has 50 minute massages and the fourth had a facial. She said the facial was the best she had ever had. So we will all be back to this spa and specially, this location.

5 stars Customer since 2018

Wonderful! But it should open by 9:00 am and it’s still closed!

Hand and Stone Spa TO on Jarvis St replied:

Hi Ricky,

Our apologies for the slightly late opening!

We look forward to seeing you again soon

5 stars Verified customer

I was able to get an appointment quickly and they accommodate for style and upgrades as requested.

5 stars Verified customer

The spa is very clean and the staff were very friendly and welcoming. They explained all the information and informed me of the different options I had for the future.

4 stars Verified customer

Olena is great. I have been a client for about 2 years now. Every month I pay x amount a d can go for massages or facial. We got an email the day before I booked my facial this time that if you book you get a free upgrade. Unfortunately the staff at the front did not know anything about it. I had to ask to take it off my bill. Will continue to go.

Hand and Stone Spa TO on Jarvis St replied:

Thanks for your review!

We're glad you enjoyed your facial with Olena.

We are sorry if there was a miscommunication at the front desk regarding your upgrade. In future, we will ensure all of our staff members are aware of any upgrades and promotions.

5 stars Customer since 2018

Garrett was amazing- I highly recommend this spa

5 stars Customer since 2016

Best massage ever! Can not recommend Ivan highly enough!

5 stars Verified customer

excellent, I felt instantly more relaxed and with less pain. I highly recommend Elaine.

3 stars Customer since 2014

The massage was good but it was 40 min. I was on the bed at 3:10 and it was completed at 3:50.

This is disappointing and not the first time it has happened. I am

It sure I will be back as this is frustrating.

Hand and Stone Spa TO on Jarvis St replied:

Hi Alison,

Im sorry if you felt your massage was short on time. This should definitely not happen. We schedule 1 hour for the service and 50 min is hands on. I would certainly like to make this up to you if you feel it as short. I will reach out to you directly,

Christy

5 stars Customer since 2017

Anna and Julia are amazing!

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