I received a massage and facial from Kenneth, and it was just what I needed! I was very impressed by his attention to my needs. Starting with the massage, Kenneth asked me what kind of pressure I liked (medium to firm), and then after starting the massage he verified if it was enough. It is that specific attention to detail that sets a great massage therapist apart from the rest. As for the facial, I was so impressed by how knowledgeable he was about my skin!! Upon just looking at my skin he was able to determine why I was breaking out, chose the best facial that my skin needed, and even recommended a topical treatment for me to use at home (which was waiting for me right when I got to the front desk!). I cannot wait to book my next appointment at Hand & Stone West Village... I wish I could go every day!