Scheduled this massage as a spur of the moment birthday gift for myself. Check in went smoothly. I got called back 15 minutes (my appt was for 200pm) late and finished (245pm) 15 minutes early, which means I didn't get my full 50 minutes session. I made that known to the person at the front desk, but nothing was done. The therapist did; however, do a good job with pressure and was very pleasant. I just wish I had my full session.Hoping this was just an occasional occurrence. All my other experiences with Hand and Stone and with my usual therapist was outstanding.