Tom and Laura run a top notch shop in Hands On Auto Tech and it shows in the many reviews like this one they have received. In fact it was the number of stellar reviews that caught my attention and got me to contact Hands On Auto Tech in the first place.
I have a good size family and our 2003 Ford Windstar is the only vehicle that will transport the lot of us. It has started to lose power and act as if it would stall out anytime we came to a stop. I needed it repaired quickly so that our family had reliable and safe transport again.
I took it to Hands On Auto Tech and asked that they give it a once over and let me know what was needed.
They inspected it quickly and got back to me promptly over the phone and via email. It ended up to be a rather long list of items that were recommended. The list was succinct and prioritized from most critical to least. It had been a while since we had anything but an oil change done so this was not surprising. After a bit of discussion we worked out a little over half of the items to be dealt with on this visit and all the work was performed and the car was ready for pick up the next business day.
The van worked fine on the ride home but the next time my wife used the check engine light turned on and it started to shift poorly. We spoke to Tom and had it in the shop again that night. Turns out that after going through the first items on the list (one of which was a transmission service) a couple of other issues came to a head. Tom and crew diagnosed and repaired these issues and we were able to pick up the van two nights later (as they needed to wait on a Ford part from the dealer that was not in stock).
To my surprise there was no extra charge for this work even though it was not directly related to the previous work done on the van. I am happy to say that the vehicle is running great.
The owners and staff at Hands On Auto Tech offer high quality technical repair and customer service tempered with the realities of life. All in a timely manner with fair pricing and they stand behind their work. I can’t recommend their services highly enough. It is my experience and belief that their work ethic and values will server you and your family well.