90.0% would refer friends and family to us

1 stars Verified customer

Ok massage but absolutely ludicrous membership rules. If I am paying for massages the I should be able to give them to who I want, when I want. But not only can you only give away 2 every 6mos, but you have to PAY an additional fee to for the privilege of doing so. Oh, and sure you can cancel but not before they gouge you one last time. This place is nothing but a money grab.

Hand & Stone Massage and Facial Spa - Glendale replied:

We are sorry the Lifestyle Program was not a fit for you. We do make it very flexible to use and it is a month to month program. One of our Spa Associates should have gone over the member policies when you had joined and we apologize if that did not happen. Your monthly services are for your to enjoy and as long as you are a member you do not lose any of those services. Also you do receive a final prepaid massage in your account for the final payment after your 30 day notice that you are able to utilize at any location. Please feel free to reach out to the manager directly with further concerns regarding your membership we would be more than happy to help.

5 stars Customer since 2019

Therapist is very attentive to my needs. She is quiet and very focused. I have a membership and feel strongly that the quality of service at every level is well worth the investment.

1 stars Customer since 2019

I went in there to get a facial and a chemical peel. The facial was great but they burned my skin with the chemical peel. I called them the next day as I had a scar on my face and was told I would get a callback from a manager. I never got a callback until the week after but was left a voicemail as I was not available. I called them back and was told I would get a call the week after as the manager was out on vacation and I never did get a callback. I tried to cancel my membership and they still want to charge me for this month. I do not want to pay as I never want to go back there due to bad experience. I paid a lot for my skin to look better and ended up with more scars on my face. I definitely do not recommend this place to anyone.

5 stars Verified customer

Wonderful experience. calming, clean store.

5 stars Verified customer

Great place, great people, great services!

2 stars Customer since 2019

I LOVE massage. this was my first visit and I was less than impressed with the overall experience.

I am trying to be forgiving, but they were training a new gal, or so it seemed and it was very uncomfortable. A little too much. Plus I arrived 15 minutes early to fill out paper work and then the massage started over 10 minutes late. They went longer so I didn't lose time, but not a solid fist impression.

The massage was good, but I also feel like they didn't do my feet, which was weird.

I may or may not give it another shot, only because I think there is room for improvement and the lack of good masseuses in the area. But I'm not sure.

5 stars Customer since 2019

I love Hand and Stone massage. When I had a problem with one of my services they went above and beyond to make me happy. I go once a month and leave feeling like a new person.

5 stars Customer since 2019

always feel so relaxed and pampered after I'm done whether it's a facial or massage. Keep coming back for more.

5 stars Customer since 2019

This app six for entertaining info

5 stars Customer since 2019

Julia and Diana made my massage and facial special

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