I was from out of town, broke down with a blown transmission coolent line 25 miles from Strasburg in the afternoon. They towed me and worked me in to get me back on the road. The line I needed was not in stock and they offered to drive me to a hotel if it would take till the next day. However, they were able to get with the nappa dealer and build a line to get me back on the road and to my desination witout spending the night and they stayed late to do it. My tranmission ended up being fried and my mechanic said the line they built was outstanding and recomended keeping it on the transmission. The price was more than fair. The only thing that kept them from five stars is the transmission fluid was not up to an acceptable level.