99.5% would refer friends and family to us

1 stars Verified customer

I was treated like a criminal when I was paying my bill. This treatment was over a $15 balance that was unpaid. Although my insurance had already paid them for these treatments, I had an $8 & $7 balance. We moved and I did not get the statements. As my "shame on you", I was forced to pay my entire bill, even though they were filing my insurance. I was told this is policy. I would receive a credit on my account once insurance paid. In all of the years of being a patient, I always paid my balances. I was left feeling embarrassed and like a criminal over $15 that I knew nothing about. I was told that I made an appointment back in 2016 and never showed up. They assumed I was running from a $15 balance....are you for real?!?! No, I assume I merely forgot about my teeth cleaning because MY DAUGHTER WAS FIGHTING CANCER during this time!!! I had other things on my mind than getting my teeth cleaned...not at silly measley $15. I didn't even remember I had an appointment. I am so disappointed. My family has found a new dentist family and will NOT recommend Harkins and Hancock to others. This makes me really sad, because the hygienist there are amazing. Dr. Hancock is amazing. Unfortunately, I realized yesterday that this establishment was greedy and only concerned with money. Yes, I had a small balance. Had I known about it earlier, I would have paid it. However, shaming a person over $15 & treating them like a criminal for it...unprofessional and petty...especially when you know your going to get the insurance payment. This was your way of "shaming" a person.

5 stars Customer since 2009

Great friendly people!

5 stars Customer since 2000

Always a great experience with Dr. Harkins and his staff.

5 stars Customer since 2018

Everyone that works there,are so professional. Thank you guys

5 stars Customer since 2013

The entire experience was great! The front office staff, the hygienist Chrissy, and Dr. Blake make going to the dentist a breeze. This is a fantastic dentist office and I highly recommend them to anyone!

5 stars Customer since 2003

The service you get here is amazing and all of the people are absolutely wonderful! I always look forward to my appointments! Thank you guys for always taking such good care of me!!

5 stars Customer since 2016

As always, a pleasant experience with pleasant staff.

5 stars Customer since 2013

Professionally and friendly

5 stars Customer since 2017

Great staff and great work

4 stars Customer since 2000

The only reason I did not give you five stars, which you probably deserve, is that I am a grumpy old man, and I hate having to go to the dentist's.

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