Got my hair done Saturday by Cindy at headquarters in Lorain, very disappointed and will not be going back. I showed her a picture of what I wanted done, which was a balayage with a smudged root. She did nothing like the picture I showed her. Tuesday(last night) I decided to wash my hair(first wash since getting it done) and the color faded completely, and they are trying to charge me to get it corrected. I even used purple shampoo as she told me to do and it still washed all the way out. Will not recommend Cindy or headquarters at all. I paid $180 just for her to tone my hair and make my roots a little darker, spent over $200 with her tip to not even get no where close to what I wanted and they do not care to get my hair to where I wanted it to be when she looked at the picture of what I wanted done and told her I wanted it like that as a balayage with a smudged root and all she did was tone my hair and did not get my hair close to the picture that I wanted done . The staff there is even rude when I walked in, they were not welcoming.