Always friendly staff! As soon as you walk in there is a friendly hello. Waiting area has great snacks, great coffee choice with the kurig, and cozy seating. When they call you in the staff is helpful and patient. We see Dr. Z who genuinely seems happy to see/help you each visit. She is very understanding and accommodating when picking out frames. The front desk staff at check out is uncomplicated with the paperwork and has a friendly goodbye!