I've passed this spa for many years but only yesterday did I enter. First of all, it is beautifully appointed. The staff is gracious and I was immediately asked if I wanted tea or water. I chose the classic facial which included a parafin wrap for my hands and a foot bath (while the esthetician clarified my expectations and skin history.) The bed on which I layed while having the facial was so comfortable I never wanted to leave. Tara, who did my facial, was warm and sensitive. She explained what she was doing when needed but allowed for me to savor the experience. She was also not pushy about selling product which makes me more likely to do so. I left feeling totally relaxed and ready to return and recommend.