I was very surprised to get this e-mail. My wife was a patient of Dr. Tran for quite some time, and was very pleased with his treatments, even though she had to pay cash for each visit because he did not take our insurance. I had back problems that were severe enough to where I could hardly sit. I kept going to other docs because I couldn't afford his treatments. Finally out of desperation I went in. I drive truck over the road, and was in a lot of pain. After doing an exam and x-rays, Dr. Tran and Cox, who had just started and was still in training, took me into a consultation room and Dr. Tran said he knew what the problem was and promised me I would be pain free by Monday when I went back to work. Dr. Tran did the first treatment and he was gone for the other treatments, leaving me with Cox, who was asking me if Tran did the adjustment a particular way. The reason I went in to begin with was to see Dr. Tran. That is why I was paying the extra money. What I got was a bait and switch. I got Dr. Tran's trainee who did not know what he was doing. Needless to say on Monday morning I went back to work in excruciating pain and over $200 poorer, which I could not afford. Normally I would have gone back into the office and raised hell and demand my money back, but my wife was still going in, and I didn't want to mess up things with her treatment. My wife let Dr. Tran know that I was still in a lot of pain, but nothing was ever done to fix the problem, and I couldn't afford to throw good money after bad. As far as I am concerned it is all about the money and not as much about helping people in need of pain relief. It has been almost a year, and I am still in pain.
Frank L. Dawson