My first contact with this magnificent group of people came when I rolled in (I use a mobility scooter) late in the day and presented them with an elderly cat in terminal condition. I may have expected them to just take her back and release her, but NOOO! They gave her pain meds, which enabled me to say goodbye to an old friend without feeling I was putting my needs in front of hers. I expect competence; I delight in compassion. Heartfelt nailed it, and so, when a new beastie captured my heart, (didn't take long! I AM a crazy cat broad, after all!) there was no question where I'd take him. These are smart. caring people -- SIX stars!
You might do as well, but I doubt you could do better!