Lots of staff turnover. The desk staff seems to make lots of little errors as well. We had several instances of scheduling tests and not being told about needing to fast beforehand. Ordering meds was also a frustrating process.
We recently had to put our pet down and did not feel it was handled well. The vet asked for our credit card while we were in the room- couldn't the person who had us sign off on our choice have take the card then. Also, they were uneducated and unprepared to answer our questions about his remains when I called ahead of time. And I had I not called ahead of time, they would have expected me to make those decisions in the room with my pet who I'm saying goodbye to? The vet's bedside manner for the actual appointment to euthanize was terrible too. Will not be coming back.