1127 NE Broadway Street
Portland, OR 97232

Mon - Tue: 8:00AM - 8:00PM

Wed - Thu: 11:00AM - 7:00PM

Fri: 8:00AM - 8:00PM

Sat - Sun: 9:00AM - 6:00PM

98.0% would refer friends and family to us

5 stars Customer since 2016

Very welcoming and helpful.

5 stars Customer since 2015

Always better service at Heartfelt than I get at my own doctor.

2 stars Verified customer

Lots of staff turnover. The desk staff seems to make lots of little errors as well. We had several instances of scheduling tests and not being told about needing to fast beforehand. Ordering meds was also a frustrating process.

We recently had to put our pet down and did not feel it was handled well. The vet asked for our credit card while we were in the room- couldn't the person who had us sign off on our choice have take the card then. Also, they were uneducated and unprepared to answer our questions about his remains when I called ahead of time. And I had I not called ahead of time, they would have expected me to make those decisions in the room with my pet who I'm saying goodbye to? The vet's bedside manner for the actual appointment to euthanize was terrible too. Will not be coming back.

5 stars Customer since 2017

Dr. Sullivan and her team are amazing! We've been bringing our older dog, and just established care for our new puppy to Heartfelt this visit. Our experiences are consistently top-notch. We're always given the utmost in personal service and leave feeling at ease knowing that all of our questions have been thoughtfully answered. We'd recommend Heartfelt "in a heartbeat" for certain because the team understands that our pets are members of our family - and they treat them like members of their own. We really appreciate that!

5 stars Customer since 2016

We truly value the care provided by Dr. Mackowiak and his staff. He really listens then follows through with excellent advice and Violet likes him, too.

5 stars Customer since 2015

Love the informed personalized care!!! Worth the drive from Vancouver!

5 stars Customer since 2017

The appointment was a little long, an hour and a half, but honestly that was great. I did not feel like we were being rushed through. I saw the "on call" vet and he was very thorough. The vet tech was wonderful! And I appreciated that I was not pressured into "extras".

5 stars Customer since 2017

The reception area is clean and welcoming. The staff is super friendly. They took their time and made my cat and me feel very welcome on our first time there. The place wasn't busy. We came at the end of the day. I opted for the Senior plan, which is a preventative care program, for my 13 year old cat and he was given numerous tests on our first visit that were all covered by the plan. Dr Rebecca Sullivan was very pleasant and answered all of my questions after a thorough exam. My cat, Bigboy, was calm and chill throughout all the procedures, poking and prodding so I'm sure he's happy too.

5 stars Customer since 2015

As always, our experience was hassle free and we received excellent service.

5 stars Verified customer

Very kind! From the front desk to the tech to the vet, our experience was excellent.