The reason for four stars instead of five is that I had to wait nearly 45 minutes after my scheduled appointment time before my stylist took me back to her chair. The staff offered me a beverage and tried to make me comfortable and were very polite. When I finally got in the stylist's chair, the experience was wonderfully relaxing. She listened carefully to what I wanted and gave me her full attention during my time with her. I'm glad I didn't have another appointment after that, or one of them would have had to be rescheduled. Not sure what the delay was, but she certainly made up for it!
Thank you for your review and for your honesty. When things like this are brought to our attention, it helps us make corrections and that is so appreciated. It helps us grow and be better for them. Thank you!