I can't thank the Hemler Family Eye Care staff enough for their professionalism. You truly get a sense that they care. From the Doctor to the person assisting in finding the right pair of glasses that doesn't just help you see but looks good. It is always a positive experience.
The staff is pleasant, knowledgeable, and courteous. Dr. Hemler's exam is thorough; and he truly cares about his patients' well-being. I especially appreciate the measures they have in place to mitigate the transmission of COVID-19.
Everyone is friendly. I would have liked something in writing to take home with the prices to order contacts. I wanted to check on my supply at home and compare pricing. I should have asked for it. They just verbally told me the prices which I did not remember in detail when I had time later at home. Also, they told me my appt was at 11:00 a.m. I arrived a few minutes early in case I had to fill out paperwork. I am a return patient. I found out after they left me waiting ( I had to go look for someone) in a room for half an hour, that my appointment was "actually 11:15. They brought me back too early" It doesn't matter to me where I do the waiting, in the front or in the back. I think I should be told the exact time of my appointment. After the 1/2 hr wait, I still waited another 10 minutes once I found someone and asked about my appointment time. The doctor is very knowledgeable and kind so of course I will stay with the practice. I just want my time to be valued as I should value theirs.
I was very pleased with my first time there.Everyone was very friendly and polite.It went very well and would recommend them to anyone.The doctor was very good and explained things very well.I was very happy with the whole visit.