Dr. Nancy Opara is the practicing optometrist and Chief Operating Officer of the Heritage Eye Care Group, an optometric practice specializing in general vision, medical eye care and emergency treatment for adults and children.
My last visit was very pleasant. Dr Oparah and I were visiting and we determined that I have been using her for my eye care for nine years. Dr Oparah has always been very professional and I have a great deal of confidence in her.There was a period a few years ago that her front office personnel were poorly orgnized and inefficient. However, that situation has been corrected. I have a great deal of confidence in Dr Oparah's entire organization.
While we LOVE DR. Opara we feel she takes on too many appointments a day. The wait time is extremely long when you get to your appointment on time and still have to wait almost an hour before being seen. Also a bigger selection of designer frames would be GREAT!
It was a pleasure to be helped earlier this week when I visited. I was having problems getting use to my bifocal glasses and getting the glasses changed to separate pairs (reading and distance)went without a hitch. Thanks so much for a quick turnover of the new glasses. :)
The receptionist was great!! The eye tech was wonderful, I was looking to pickout glasses and order them. They truely surprised me, I wasnt there 30 minutes, glasses were done and we were out....SHOUT OUT TO Heritage Eye Care!!!
Waited 1 hour and 30 minutes for a 10 minute appointment. It is this way every time I visit the office. Doctor is accepting to many patients and overbooking on a regular basis!! I will be switching eye doctors next year when my families annual exams are due. Desk staff is very unorganized, unresponsive and they don't have a clue on how to handle day to day functions.