First visit to Heritage and I will go back. They were, to a person, friendly and professional. I love that they didn't hold up the appt. time by requiring the paperwork to be finished first but allowed me to finish it while in the room. With any appointment - there is always waiting time in a room. I appreciate that they did not give me the hard sell for glasses. When I had a request for information that was not standard, they didn't just tell me that they couldn't do that but made it happen. Lastly, I loved how they explained what they were doing and put it into context.