My cat was having issues with constipation. Was able to get a quick appointment and the staff were very kind, gentle and caring with my kitty who was very stressed bring at the vets!
The veterinarian (Dr Guiles) was gentle, making contact with my kitty, first concerned that she was frightened and then made a very thorough physical exam & evaluation. She gave me a detailed description of the problem, and permitted me, as owner to make decisions as to the treatments and diagnostic procedures (with a description and price) for my kitty.
With medication treatment to be done at home, the vet tech gave thorough instructions both verbal and a written information sheet showing what was done that day and a description of the condition.
The receptionist also asked if I had any questions as I was paying the bill.
I would wholeheartedly recommend Hermitage Vet Hospital for any lovers of our pets.