Had the worst manicure and pedicure of my life for my birthday back this summer. Came with my fiance and he was taken back almost 30 minutes before me and my nail tech didn't acknowledge 1. That we were together 2. Sat me on opp side of room 3. Didn't apologize for being so late. I finished about almost an hour after him.
My manicure was a rushed joke. A pure afterthought with no massage. My cuticles were frayed and free edges rough. The polish was gloppy and on my skin.
The other nail tech told my nail tech after my fiance had been waiting for ages that we were supposed to be taken back together and they had a back and forth while I was lying there with a mask on.
She insisted on putting my sandals back on and then smudged a toe nail almost all the way off but also insisted she could fix it without repainting. Couldn't and had to repaint and then it looked like a goopy mess.
I almost left in tears but paid with 20% gratuity and left bc we don't like to make stinks. In fact, we never even complain - we just figure someone had an off day and move on.
Looked closer at nails in car and i was a wreck so i walked back in to show the fd person who was AWESOME and gracious. She gave me the mgrs card but said i might not hear back for a while bc of a mgmt shift..:waited for a bit but it still bothered me so much that a fancy spa would be like this so i sent the email. Guess what? I never heard back!
I work in the industry in Austin but like to experience different spas during my time off. This was by far (besides the amazing fd woman) the worst spa experience I've had.
Seriously - nobody got back to me?