What others had to say

5 stars Customer since 2016

Excellent care and friendly personnel. :-)

5 stars Customer since 2016

I brought my 14 year-old domestic longhair cat, Ivan, to them when he suffering from a horrible URI based on the recomme ... Read More

3 stars Verified customer

been going here a LONG time and would have rated then well above average all this time until the last year . Big turn o ... Read More

1 stars Customer since 2014

I would like a reasonable answer as to why Kenzie had an 8 o'lock appontmet, was the first one there and wasn't finishe ... Read More

5 stars Verified customer

Dr Johnson is a trusted, caring, devoted DVM, who goes to great lengths to ensure all of our pets' good health. His ass ... Read More

4 stars Customer since 2014

The person who groomed my Yorkie obviously had neither experience nor the initiative to ask for help so caused my dog to ... Read More

Highland Animal Clinic & Pet Grooming replied:

Hi Jackie,

We would like to go further to understand what happened that day in grooming. We are interviewing who groomed the dog that day and will try to find out if there were any issues on her end. We normally have a grooming instruction sheet that explains which type of cut, clip and specific instructions; ie: "clean feet and face" - with explanation that this is close shave on these items. We have this to make sure the instructions are clear and not misinterpreted. I have spoken to the grooming department members and it appears they have not been consistently using these items. We are committed to staying with these procedures to make sure experiences like yours do not happen in the future. Thanks for letting us know and we hope you will be back for more grooming.

Sincerely,

Jennifer S.

Administrator

5 stars Verified customer

Have been going to Highland for 20 years with my pets and they have always treated my pets and my family well. We would ... Read More

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