It took a year or two ... but now, our whole family has switched to High Velocity, both to service our new cars (way better than the dealership) and for our used cars.
It's not your average auto repair. My dad raves about their equipment and technology -- where a lot of guys struggle with newer cars, they're on top of it. My wife was beyond surprised by the cleanliness of the shop, the friendliness of the office staff, and the transparency of the process. We've been unlucky in that we've needed our cars serviced three times in the past year (tires on her new SUV, window motor on my older car, and a fender bender repair). We were terrified of being in a jam.
But we've been lucky that High Velocity made the process super easy and affordable.
No brainer to give them a shot.