Ok, let me tell you first that I have had the same wonderful dentist my entire life, he is awesome! Upon moving 2000 miles from him and not knowing where to go in the valley I turned to general advertisements to find someone close to home with a good amount of experience. My husband needed his wisdom teeth pulled, I needed a cleaning. I went first, to feel the place out with a simple cleaning before I sent the Mr. In for more extreme treatment. I was very impressed in the fact that the Dr. actually did all the work, and quite well....my teeth felt so great! I was informed that my old metal fillings weren't in the best shape and should be replaced to avoid potential problems later. No surprises there, I think those fillings were approaching thirty years old! I scheduled the work, nervously. Remember that only one saintly dentist has ever drilled on my teeth and know that I was very hesitant to trust someone new. I have had some trouble with numbing drugs in the past so after that, my old dentist never used anything, and never hurt me. I expressed my concerns about that to the staff who assured me that I would be in great, gentle hands. The following week my husband had his turn in the chair and also felt I had found a good new dentist. He had his wisdom teeth out with no problems. I had my fillings replaced with very little discomfort and no problems with the numbing stuff. Yay! So, let's fast forward a month or so... I started getting a tooth ache on or near where one of my new fillings were so I called to get it checked out. The receptionist was very nice and gave me a few different options to come in when it was most convenient for me, same day! Upon investigation, Dr. Nemri found that it was the tooth next to the one he had replaced the filling on and fixed the problem in no time. Very gently, with no numbing. Thank you, thank you, thank you! As I went up to the desk to check out I was informed that I was "all set, call if you need anything else at all". I asked about payment.... the Dr. just fixed my tooth that aside from cleaning he had never touched and didn't charge me a dime. That is customer service and caring for the well being of your patient in a very professional, kind fashion. I have a new very gentle dentist that I know sees more than dollar signs when I smile.