I have taken my pets to Hinkles for at least six years. I have been very happy in the past but this last experiance was horrible. I took my dog in for a dental cleaning and to cut some growths off I have been asking to have removed the last four or five times I have had her to this vet. I dropped her off at the vet at eight fifteen. I was told to call at two if I didn't hear from them before then. I recieved a call from them at one fifteen asking which growths I wanted to have taken off of her even though I discussed the locations with the vet when I originally made her appointment with Hinkles. I told them which growths and hung up. I got another call at three fifteen asking me which growths I wanted cut off. I again told them which ones to cut off. I asked when she would be ready, they told me they couldn't tell me what time because she was still asleep but they closed at five. I went to Hinkles at four sixteen because if I drove home, I wouldn't be able to get back to Hinkles by five. They told me my dog was still asleep and wouldn't be ready for a while. I spike to the vet who did the surgery and who said she was very worried about the one spot. I told her that was very concerning because I asked about the growths each time I brought her in and had been told they were just fat growths. I waited until five forty five for my dog. They carried her out to my car because she was so groggy she couldn't walk. Later after i got home I looked at the staples the vet put in to hold the wound together. The staples were very sloppy and several 9f them had to sharp point sticking out. She caught herself on one of the staples and screamed out. I had to remove that staple so she wouldn't catch herself on it again.
While I was still at the vet they gave me a receipt for my payment then told me it was going to be more because they were sending in two biopsys. Then the said they needed to send I. Three biopsy so my bill would be more. The office manager told me she would send me the final bill via email the next morning. I waited until late afternoon to get the email which never arrived. I called Hinkles to ask for the final bill, I was told they would email it to me right away. That was Thursday and this is Sunday, I am still waiting for the bill.
Mrs. Dorrer, Thank you for your review. I know it can be overwhelming with multiple calls regarding the exact location of the growths. Our doctors try to be very precise and if there are many growths present, they like to clarify your request before moving forward with any procedure. The staple issue is concerning, and the Doctors would like an opportunity to look at it for your pet's safety. We have made several failed attempts to contact you regarding the email. We have a confirmed delivery and would love to speak with you further as to why you did not receive your receipt. Please call our office during operating hours and a receptionist will direct you to the appropriate department for resolution to this issue. Thank you for your continued business.