This isn't about any of the stylists, but one of the shampoo people. He applied a conditioning treatment to my hair and then brushed it through with a round brush. It's common sense that you should be careful with freshly dyed hair, so as not to break it. I'm very disappointed in this and it put me in an uncomfortable position because I don't want to be rude. Please train these people more carefully. In the past, your shampoo people have been excellent. The newer ones disappoint.
I would like to comment about the "round brush" used on your wet hair. It is an oval brush and is called Aqua Splash. It was created to brush conditioner and even color through on sensitive, damaged and chemically treated hair as NOT to damage the hair in the process. Our assistants are highly trained and would not do anything to compromise the quality of hair. I am only sorry that he did not inform you of the brush he was using as we have been using them for over one year now. We are terribly sorry about all the confusion.