My appointments for a mani & pedi with Satoko is always wonderful and expertly done.
What bothers me is what is happening to Hoala Salon & Spa at Ala Moana Shopping Center? The entire point of having a pedicure at a "spa" is to be able to sit in a chair that massages and helps one to relax. One of your chairs has been broken for more than six months; and when I went for my appointment last week, I learned that although Hoala Salon has three other chairs, they all no longer offer any massages. In addition, even the massaging jets of water in the foot-tub are no longer working! To make matters worse, when I asked for a printout of my appointments through 2019, the cashier printed on paper that had someone else's name and appointment information on the flip side of the paper printout. I would like to think that all of our appointments are private and not made available to the general pubic! The reputation of Hoala Salon & Spa at Ala Moana is beginning to go down hill. Just the fact that there are pedicure chairs that no longer massage or provide water massaging jets and the fact that our appointment information is being made public does not seem like you value one's patronage.