96.0% would refer friends and family to us

5 stars Customer since 2017

Beautiful salon, efficient and friendly and staff and I love Diana. I have short hair and she gets the color and cut perfectly!! My go to salon when in Honolulu!!

5 stars Customer since 2018

My hairdresser was and has been great every time he has done my hair!!!!!

5 stars Customer since 2009

I have been going to Masako for a few years and only trust my eyebrows to her. She is a perfectionist with great attention detail and is also an amazingly kind and gentle person. I drive all the way from Kailua to see her.

2 stars Customer since 2015

My appointments for a mani & pedi with Satoko is always wonderful and expertly done.

What bothers me is what is happening to Hoala Salon & Spa at Ala Moana Shopping Center? The entire point of having a pedicure at a "spa" is to be able to sit in a chair that massages and helps one to relax. One of your chairs has been broken for more than six months; and when I went for my appointment last week, I learned that although Hoala Salon has three other chairs, they all no longer offer any massages. In addition, even the massaging jets of water in the foot-tub are no longer working! To make matters worse, when I asked for a printout of my appointments through 2019, the cashier printed on paper that had someone else's name and appointment information on the flip side of the paper printout. I would like to think that all of our appointments are private and not made available to the general pubic! The reputation of Hoala Salon & Spa at Ala Moana is beginning to go down hill. Just the fact that there are pedicure chairs that no longer massage or provide water massaging jets and the fact that our appointment information is being made public does not seem like you value one's patronage.

3 stars Customer since 2002

I was attended to as soon as I came into the shop but the girl working at the register seemed extremely uptight and didn't smile once. She does not seem like she likes her job there. While the person who was helping me was a slightly more personable I was a bit rushed with my transaction. Good products but customer service needs to be improved tremendously! I will continue to purchase my Aveda products elesewhere.

4 stars Customer since 2008

Kim did a good job on the pedicure.

I was not happy to learn the massage chair did not work and it was broken. Apparently 3 are broken and I was sitting next to my friend so both of us could not use the massage chair.

5 stars Verified customer

Janelle has been my stylist for a while now. She always does great work & makes very good suggestions that help a lot with my hair maintenance. I am always very pleased with her work

5 stars Verified customer

Janelle is excellent

5 stars Customer since 2013

Megumi does such a beautiful job with a pedicure. And her massage of my feet and calves leaves me relaxed and invigorated at the same time. If you haven't experienced her professional touch, make an appointment soon. Don't you deserve some pampering!?

5 stars Verified customer

I went in to pick up my free birthday gift - a bottle of the composition oil. The woman who assisted me was very helpful. She brought out all of my choices and let me smell each one before deciding. The Shampure is very luxurious! She also offered me some tea, which was delicious. I wish that I got her name.