The customer service I receive at Hoffman is always great. I went in for two new tires and that was great. The only disappointment was after they changed my tires and rotated them they didn't check the other two tires for any mishaps. I knew there was a nail in one because I saw it prior to bringing it in. I had to ask them if they removed the nail and they said they didn't know. I could be wrong, but I feel if you're going to install new tires, rotate them and check air pressure you should automatically check for any mishaps on the tires...especially if this is what you do on a regular. When I asked about removing the nail they didn't hesitate to handle it. I've been going here for a few years and never had this to happen previously. Overall my service was great.