From the moment I arrived, Rachel was professional, helpful and friendly. She told me what to expect and kept me informed throughout both days. (My car needed much work. It had been several years since its last checkup so it needed time the second day for the work to be completed) Then to have a shuttle to and from the facility was a godsend. And my driver, Glenn was friendly and made the ride comfortable. Honest and Accurate are perfect words to describe my experience. In the course of the inspection, it appeared as though my car needed both front axles replaced. When Rachel told me the car was ready for pickup, she said, “Good news! One of the axles didn’t have to be replaced.” It had already been done previously by my dealer. They failed to clean the grease up from the time the original axle was replaced so it appeared that it was throwing grease. Honest and accurate. Once again throughout the experience Rachel would send updates and during checkout she was awesome. She answered all my questions, gave me estimates on future work. Honest and accurate. Finally, the form explaining the results of the expection was excellent...telling me things that needed to be done immediately, in the near future and things that could wait was so helpful. Rachel walked me through it and made it so easy. From the very beginning, no one ever manipulated me to spend more money as I’ve experienced with other companies. Honest and accurate. My daughter had been singing its praises for years. I finally smartened up and notw I am part of the family of Honest and Accurate. And a family feeling is what I experienced. BTW, my car is running better than ever. I highly recommend Honest and Accurate!
Wow, Cindy, we love to hear from our customers that they feel informed and comfortable asking questions, without pressure to have anything done on your car that is not necessary! I will definitely pass on your compliments to Rachel and Glenn - we are so grateful for our wonderful staff! Thank you so much for taking the time to write to us, and I will make sure they all hear it!