97.3% would refer friends and family to us

5 stars Verified customer

It's because of Honest Accurate Auto Service great maintenance service that my 1996 Acura is still running great! Thanks so much!

5 stars Verified customer

Always trustworthy and do a great job!

1 stars Verified customer

I used to love this company. I had a decorative "garnish" piece that had come off on my back hatch (CRV) I walked into the shop carrying the garnish and they were just supposed to order the clips that were needed to reattach. I also needed a valet key made. Next time I hear from them is with an estimate of over $600; a NEW garnish that was over $340, and plastic clips for over $100, almost $150 for a valet key and over $200 for labor. It took two emails and three phone calls with me reminding them that I didn't need a new part. I dealt with an incredibly rude young woman over and over who should never be allowed to touch a phone. Bottom line, the plastic clips were only $12 dollars and I got a valet key made elsewhere for $80 and I was checking and found a NEW garnish, certified Honda part for $120 should I ever need it and that price is retail! It's a business that needs to make a profit and I have no problem with that. But these prices are outrageous. Now I'm receiving voice mails that "your parts are just sitting on a shelf here and we really aren't supposed to do that" and for me to come in for the repairs. High prices are bad enough, dreadful customer service is never acceptable.

Honest Accurate Auto Service replied:

Cathy, We apologize for your inconvenience and we are glad you brought these issues to our attention. We appreciate you speaking to Paul (you came to the East shop) to work on resolving these problems. Please know that we have addressed our "phone etiquette", as we pride ourselves on our customer service and friendliness. Paul will be in touch again to complete what is needed and we have an extra valet key that we will program at our expense.

5 stars Verified customer

They quoted costs for repairs and provided me with thorough descriptions & reasons for repairs, listing the repairs in order.

Honest Accurate Auto Service replied:

Thanks Juliet, let us know if there is anything else we can do!

5 stars Verified customer

I HAVE AN OLDER PICKUP THAT REQUIRES A MECHANIC WITH EXPERIENCE DIFFERENT FROM NEW VEHICLES. THIS COMPANY, THIS FELLOW ARE "PRO'S"

Honest Accurate Auto Service replied:

Thanks Dennis, we will keep that old girl in tip top shape for you!

5 stars Verified customer

Honest Accurate Auto are the best. They set an appointment, when i arrived they get me in and out fast. I have used them on all of my cars for years.

Honest Accurate Auto Service replied:

Thank you so much Charles, we will always be here to help!

5 stars Verified customer

Awesome as always. timely repair, friendly service.

Honest Accurate Auto Service replied:

Thanks Jaromie!

5 stars Verified customer

Honest Accurate Auto has been servicing my vehicle for years and it is always a pleasant experience. I am always most completely satisfied with their service.

Honest Accurate Auto Service replied:

Thanks for the review Ricky, we will see you at Christmas!

5 stars Verified customer

Another incredible experience at Honest Accurate Auto. It was time for our aging Pilot, 2003, to get an oil change and the service light turned on the day I was taking it in for the oil change. The team at Honest Accurate Auto was able to roll the entire service into a one day visit. Their customer service was enjoyable. We're blessed to have Honest Accurate Auto working with us to help keep our 2003 Pilot operating without any huge challenges.

Honest Accurate Auto Service replied:

Thank you for the great review Caroline, and thank you for the gift! Technicians love treats and they remember who takes care of them!

5 stars Verified customer

Thanks for the work. I presume it was thorough. Courteous service.

Honest Accurate Auto Service replied:

Thanks for the review Eric, we are always thorough!