I gave this visit 2 stars because my usual Esthetician (Keiko) is no longer there and I really needed a Hydrafacial so I decided to try another Esthetician. I'm disappointed to say that the results were what I expected. I'm normally glowing without any product smudges. Also, the process (cleansing, use of the Hydrafacial wand, rinsing) was not up to par, nor fully effective. I still trust Honolulu MedSpa so I will revisit and book with another Esthetician. I also made a change to my information and I disliked how one of the receptionists just scribbled through my old information. I did not see the receptionist on the company website, which I wanted to inform Rickie about. Reise, on the other hand, is professional yet warm and personable. Etiquette is essential at the front desk and throughout.