96.9% would refer friends and family to us

5 stars Verified customer

Excellent customer service throughout my visit. Thorough, detailed and although the center was very busy I did not feel like just another number. Visit was very informative from testing to results !

Thank you

5 stars Customer since 2017

Was very impressed with the staff and facility. All my concerns and nervousness was put at ease by all the helpful wonderful people who made sure I understood all that was happening. I truly appreciate everything Hoopes Vision did for me.

5 stars Customer since 2017

Met Dr. Hoopes for the first time during my pre-op visit. I traveled from Texas to see him based on recommendations from other patients. He has a wonderful bedside manner, he took the time to educate me on my options. He answered my questions and put me at ease. It was well worth the traveling to Utah to have the best of the best work on me. Thea is to the entire staff at Hoopes Vision.

Hoopes Vision replied:

Thank you so much for sharing this with us, Tana. We loved having you here! Please let us know if there is ever anything we can do for you.

5 stars Customer since 2016

Excellent service, wait time and evaluation.

Hoopes Vision replied:

We're glad to hear that, thank you, Martez!

5 stars Verified customer

My overall experience was very impressive. I was informed in much detail about the facility, the equipment, and the procedures. My personal evaluation was very thorough and informative. I learned a lot about the health of my eyes. The staff was super friendly and professional.

Hoopes Vision replied:

We're glad to hear that! Thank you so much for sharing your experience with us.

5 stars Customer since 2017

very pleased with Dr.Aldredge thank you

Hoopes Vision replied:

Thank you, Thomas!

5 stars Customer since 2017

My experience at Hoops Vision Center was absolutely an experience to remember the employees of Hoops vision are outstanding my experience there was totally awesome and I highly recommend any Vision needs

Hoopes Vision replied:

Thank you so much for the kind words and recommendation, Gregory!

5 stars Customer since 2016

Excellent care and service! Everyone on the staff that I met were just awesome! Way to go Hoopes!

Hoopes Vision replied:

Thank you, Jeanne!

5 stars Customer since 2017

Amazing experience with a great team to make you feel welcomed and comfortable throughout the whole process. Wish I did it sooner!

Hoopes Vision replied:

Thank you so much for the kind words, Laurianne!

2 stars Customer since 2013

I've never had to wait for such a long time to get to a patient room and then had to wait again for a doctor to get to my room to see me. Another patient actually came out of his room and inquired as to why Dr. Bradley had still not come into his waiting patient room. The gentleman said he had been waiting for over 30 minutes. I knew I was after him so I knew I had an even longer wait to see the doctor. There is NO SENSE to make a patient wait that long. Besides that, I had been in the outer patient waiting room and I had been waiting there for almost an hour. That was nuts!! I was not happy! I do not know what the problem was. If it's like that again, I won't go back. I'll give it another try in 6 months and see how things go.

Hoopes Vision replied:

Hi Sarah - In the past month since your review, we have been reviewing and analyzing our systems to determine issues that are slowing us down. We have made, and will continue to make, changes to improve and hope that you will have a much better experience when you return in a few months. We can't apologize enough for your wait times at your last appointment and fully expect to be better on your next visit. Thank you for bringing this to our attention, Sarah!