I've been coming to Hopscotch for years. I've brought my family and friends there too during that time. For this visit, I had myself and my son scheduled our services together. At the register to pay, I made sure to tell the counter person that I was paying for myself and my son. I remember clearly because we have different last names and they both required me to spell them out for the woman at the desk. I paid a very costly bill and went home. Later around 7:00 in the evening I received a call from a woman who works there. She stated my son did not pay. I explained I paid for him and that we came together. Then she stated my son did not pay for his hair products. He did not buy any hair products. . Then she confused my name for my someone else and I needed to verify our names. She asked if I paid by visa or MasterCard. At this point I explained I was not comfortable with this call. Clearly she was confused.
She stated the woman at the desk who checked me out made a mistake and I needed to pay for my services. I asked her to have the manager to call of which no one ever did.
Sadly, I have seen the service at Hopscotch deteriorate recently. I used to have wonderful hair massages with my washes that would practically put me to sleep. Now the water is splashed carelessly to the point it goes in my ears.
The cappuccino is also no longer the same flavor or made with the TLC. It's rushed too.
I have seen a customer with wet hair and a smock outside being called names by the towing agency while she explains she is a customer and begs asking that her car not get towed from the lot. The parking situation has become unbearable .
At this point I feel I need to find another salon or go back to Noelle Salon. This is unfortunate because Anna and Yolanda do a great job. I do miss the hair washer who gave wonderful washes. Apparently he quit.