94.3% would refer friends and family to us

4 stars Verified customer

As usual, I was happy with service. Especially the speed that got my inspection done. I was a little surprised when asked at checkout whether I wanted my rear brakes renewed and an oil change. First of all I just had brakes done probably less than a year ago and second if someone would have looked they would see I have about 3000 miles to go until my next oil change according to the sticker.

Horizon Auto Center replied:

Ron,

Devin was just working off of the past service recommendations from Sept 2016. You had declined the brakes and an oil change and had not been in for service since then. He was just checking to see if you had done the services elsewhere. We ask our service advisers to always follow up with customers to help insure repairs or routine maintenance items were ok on your vehicle. We appreciate the time you took to review and comment on our service. We value you as a friend of Horizon. Ken Sterling

5 stars Verified customer

Heath was professional, courteous & efficient at getting both my cars inspected for state safety & emissions compliance. I had another gentlemen come by and offer my son a gumball; said he always keeps extra quarters around for the little ones to get candy from the gumball machines. Great experience overall!

Horizon Auto Center replied:

Bryan,

We appreciate the value you found in the "Heath" customer care experience to leave a 5-star review. (lol). Thank you for choosing Horizon to assist with your vehicles.

Ken Sterling, Horizon Auto Center, Rockwall's Finest Auto Service, and Repair Shop

5 stars Verified customer

Heath was my primary contact. However, everyone I spoke with was friendly and helpful. They went above and beyond making sure my car was repaired to my satisfaction, while being flexible with me due to a very crazy schedule.

I would highly recommend Horizon Auto Center. Their service results and customer service are top notch!

Stephanie Paul

Horizon Auto Center replied:

Stephanie,

I am pleased that you are satisfied with the customer care you received from our team lead by Heath. We certainly appreciate you giving us a try and recommending us to others. Thank you for the 5-star review, too!

Ken Sterling, Horizon Auto Center, Rockwall's Finest Auto Service Repair Shop

Ken Sterling, Horizon Auto Center, Rockwall's Finest Auto Service, and Repair Shop

5 stars Verified customer

Nice, Honest & Great Service. Highly Recommend!

Horizon Auto Center replied:

Thank you kindly, Mr/Mrs. Anonymous. We appreciate you taking the time to leave a great review and a 5-star rating.

Ken Sterling, Horizon Auto Center, Rockwall's FInest Auto Service, and Repair Shop

5 stars Verified customer

There is not a time I have not been taken care of at Horizon. Ever single time I have taken my car in, I have been taken care of to the fullest. They simply do things the right way the first time and don't cut corners. If it is not taken care of the first time they continue to back you up and complete it to the fullest on every repair. They stand behind all of their work and they are completely honest about everything. They are a little more expensive than most shops, however I would much rather pay more and receive their service. You get what you pay for and that holds true with Horizon. I now have had my car repaired more than 5 times at Horizon (all for different reasons), and I have been taken care of every single time. I have continued to come back and I will continue to come back. I stand entirely behind Horizon and would recommend them to anyone.

Horizon Auto Center replied:

Denton, Where do I start?... Your review is honest and spot on. Our service advisors and master technicians work as a team to provide the best in customer care. This is done through informative communication between each other and our customers. Being a service providing business at times a service or repair may not turn out as planned, however, being confident in the work of our technicians, Horizon is one of the only shops around that offers a 3 year / 36,000-mile warranty, for most repairs. I am pleased that you find value in the integrity of our team and have recommended us to others. We appreciate your client loyalty and look forward to assisting you in the years to come.

Ken Sterling, Horizon Auto Center, Rockwall's Finest Auto Service, and Repair Shop

5 stars Verified customer

I have been using Horizon since they first opened. Yesterday's experience to get my car inspected was excellent. In and out in 40 min. AND I walked in without an appointment.

So pleased that they are so close to where I live and work.

Dr John Gonino

Horizon Auto Center replied:

Dr. Gonino, Thank you for the great review and the 5-star rating!

Over the years, it has been a pleasure assisting you and Linda with the vehicles. Client loyalty holds immense value with our team; especially with so many shops to choose from around Rockwall. Yet, the Gonino family remains to be loyal clients who just so happens to live near us and who just so happens to have a practice 1.5-miles South from us.

Thank you for the years of loyalty. We look forward to assisting the Gonino?s in the years to come!

Ken Sterling, Horizon Auto Center, Rockwall?s Finest Auto Service, and Repair Shop

5 stars Verified customer

I went in for oil change on my 2007 CRV and they found several items needing attention in order to keep my car running efficiently. One of my concerns on a car this old is being stranded. They performed the needed items and I have piece of mind that I am avoiding being stranded with I identified problems. Thanks, Heath and Horizon!!

5 stars Verified customer

Excellent as always.get it in,get it done.No hassles. Love it !

5 stars Verified customer

Great helpful and quick service as usual!

5 stars Verified customer

it was quick.

Horizon Auto Center replied:

Mark,

Thank you for the 5 star review. We appreciate your business!

Ken Sterling, Horizon Auto Center, Rockwall's Finest Auto Service and Repair Shop