I was very pleasantly surprised and pleased by the attention I received. I had an issue--not really their fault--with Fractora denaturing some superficial fillers, but the treatment itself was not even slightly painful and I felt very well attended with all my many, many questions answered for what is a more involved procedure. Afterwards, I had read that Fractora can indeed have this effect, and Dr H readily agreed this might have happened. My deeper fillers (voluma) stayed intact thank goodness. Other than the loss of superficial HA, I see gradual positive improvements from the procedure and would easily do it again (being cautious of superficial filler though.) I expected to have to haggle or wrestle to get my filler back, but Dr H presented me with such a great bargain far beyond what I anticipated possible, with absolutely no haggling or wrestling. I left the appointment extremely grateful and relieved.