I think the office could improve patient communication. In the first appointment Dr. Rodriguez clearly explained the options of surgery vs. implant but said nothing about what the surgery involved. When I saw the treatment plan included a filling, I called and was told by the front office said that Dr. R would do a temporary filling and after 4 weeks I would go to my general dentist to get a permanent filling. Since I had already scheduled going to Florida two weeks after the surgery date, I needed to cancel the surgery. When I rescheduled the surgery 8 months later, Dr.,Rodriguez said a follow up permanent filling had never been planned. Unfortunately during those 8 months my tooth problem had increased significantly, resulting in a poorer prognosis for the tooth.
Secondly, on the surgery day the dental assistant thoroughly reviewed the post-op instructions, most which were common sense, but said nothing about a prescription or the sutures. Just before surgery she asked for my pharmacy, but said nothing about meds. That evening I figured I should check with Walgreens in case there was a prescription for pain or anti-biotics (which there was).
The day after surgery a suture was hanging loose in my mouth, making me think something had gone wrong. I called and was told this was normal, but nothing had been said about post op sutures during the surgery appointment.
I hope this feedback helps the office to improve patient communication.