I have been your customer for more than 12 years. I have purchased multiple versions of Dragon from you. I have recommended you to other friends also. I have been most impressed by your customer service after the purchase. However, during this transection for the purchase of dragon for my wife, their communication was not transparent. I was not told about set up fee of slightly more than $500 when I placed the order. That was a surprise. I will still remain your faithful customer. For that reason, I am giving four strats instead of 5. I am sorry.