4451 Acworth Industrial Dr. NW
Acworth, GA 30101

Mon - Fri: 6:30AM - 6:00PM

Sat: 8:00AM - 10:00AM

Sun: By appointment only

99.0% would refer friends and family to us

5 stars Customer since 2018

Chloe loves to be there! She gets excited soon as we pull in the parking lot. The staff is friendly and very caring! Love to watch her play with her friends on the camera! Placed Chloe in their care for. Over a week and never had to worry about her.

5 stars Customer since 2015

Beau came home clean, tired and happy, which made us happy.

5 stars Customer since 2016

They always take the best care of our furry kids. Would never hesitate to recommend them.

5 stars Customer since 2018

It is always a great feeling about Happy Trails!, all the girls are in love with all the doggies and they take an excellent care of them. Prince is always excited to stay!!. Thank you!!

5 stars Customer since 2016

Abigail was well cared for the week she was boarded. We call it having a sleepover party as she is always so tired and happy when she gets home.

1 stars Customer since 2016

I always feel confident that my pet is getting the best care and attention when I have to be away. We love our animals so much and its wonderful to have a place they can stay and we feel they are loved too.

3 stars Customer since 2014

Surprised they emailed me asking for a review but since they did I will write one: So I am now looking for a new doggie day care for my boys because the one that I have been going to for 41/2 years ( Happy Trails in Acworth ) has now decided they no longer want my business. The new owners ( 2 young girls) took over this year and apparently my dogs (or me) are now too high maintenance for them. I really have no idea what happened as nothing makes sense but on our last day of boarding, this last time over the Thanksgiving holiday, I got a phone call while I was still out of town saying my Roscoe was coughing and had to be separated from the other dogs and because they want to give a high level of care to all of the dogs we are no longer welcome to come there. Now the crazy thing is my other dog Freddie came home with a cough from there just 2.5 weeks prior, the Vet said he just had a scratchy throat and he was fine but gave him a round of antibiotics just to help ensure he was ok as he would be going to day-care / boarding in 8 days....which I explained to Rachel on drop-off day on the Wednesday before Thanksgiving and there was no issue and Freddie according to my Vet was not contagious at all. So I pick up my dogs Tuesday morning after vacation, they were doing great and Roscoe did not cough one time all day on Tuesday and seems to be feeling good, just exhausted from 6 days at boarding with all of the play time.

So long story short, we were banned from Happy Trails with no true explanation or reason other than the owner Rachel had a melt down and took it out on me that Monday morning when she called venting on me for 20 minutes straight over an apparent cough that I have yet to witness!

My dogs have always enjoyed going there and I felt that they were always well taken care of but I now feel that the new owners may not handle the stress of such a big business, a busy holiday boarding schedule or any potential issues with your dog in the best way. I am actually very disappointed with this situation for both my dogs and myself.

Happy Trails Pet Center replied:

Again, we completely understand your frustrations. We deemed that due reoccurring health issues with Freddy and Roscoe that they require above the care that is offered within our services. Due to recent events, we have set up protocol to try to prevent any spreading of upper respiratory infections in our facility. If any dog presents signs of upper respiratory infections, we must isolate the dog to try to prevent further contamination. Due to past issues with health concerns, and private observation with Freddy and Roscoe we are unable to care for health needs that go above our range of care. All dogs that participate in our services including group play with other dogs must be in good health. Ray and I both, have spoken to you in regards to these reoccurring situations. We offered you full transparency with each situation. We also offered medical attention and helped arrange individual care during these events. We also set up private communication with you so you could texted or call to check on your dogs whenever necessary. We tried to retain you as a client but due to the nature of care, we are not equip to do so in this environment.

5 stars Customer since 2016

Our pups are always excited to go to happy trails for a stay. We have never had a complaint.

5 stars Customer since 2018

Very friendly and accommodating!

5 stars Customer since 2018

It is great to know your puppy is safe in an enjoyable place with more friends. Love the friendly environment and the outstanding team work.

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