I found it very pleasant. The vet was very nice, thorough, and took the time needed. I was quite shocked at the pricing though. My wife works at Idexx Laboratories, and they can no longer have their testing done for free, so she was really shocked at the price she was charged compared to what Idexx charges the clinic. Our dog only had a heartworm test, and it cost us, (with meds, which is as we all know an outrageous price) and it was $220.00! Our daughter's dog had blood work, (HW and chem panel, CBC), one shot and an exam, and she left with a bill of $450! Again, I love the clinic and the people in it, but quite shocked at how high the prices are, especially for the labwork (which I ran the testing!). Will not go anywhere else, have been with this clinic since 1984! Keep up the good work, but the pricing????