Joel was on vacation, so I saw James, another favorite of mine! One of the stylists had called in sick, and James had been assigned some of her clients for the day. When I arrived at the end of the day for my 5:15, James —even though he was backed up because of his colleague’s clients—figured out how to get the job done for me in a timely and pleasant way. His professionalism and his graciousness were superb. Bonus? My hair looks amazing: people at work (from the teens I teach to my fellow teachers) are all telling me how great my hair looks today. I LOVE HUE!