I have been a patient for nearly a decade. Always enjoyed the polite and efficient staff. Dr. Ghannam has been wonderful over the years - provides plenty of information during the exam, remembers previous discussions (he actually reads your records from previous appointments), personable, engaged. Typical visit is an hour but it does not feel too long or rushed either. The staff has changed over the years but they are always competent, and professional.
The employee that discussed contact lenses purchases with me told me that I could receive a discount if I purchased a year’s supply of contacts. He gave me the promotion brochure and the instructions to receive the discount, which would have saved me hundreds of dollars, and that is why I chose to purchase the contacts. However, when I got home and applied for the discount, it turned out that the type of lenses I purchased through him were not eligible for this promotion. Therefore, I spent several hundred dollars and expected to pay much less.
I was frustrated by this misleading information about what I would pay, especially since it cost me hundreds of dollars more than expected.
Next time, the iCare employees should verify that the type of contact lenses are eligible for a discount before selling me them with the promise of a discount.