I came in to get my prescription for ordering prescription sunglasses online. Your associate Michelle is an excellent advocate for your business. I don't think she intended to let me leave without ordering the same item from you all.
I work in a field where customer service is a large part of what we have to do, and we have to teach others the fundamentals of how to do this.
Furthermore, I work in sales, and am usually defensive against feeling I am being upsold as a result..
I found Michelle to have an infectious enthusiasm for her trade. She walked me through the site I planned to use to purchase prescription sunglasses, made notations where products you all can secure are better than products offered online, and noted prices. She then offered to match pricing and carried that order to frames and lenses you all can provide.
When I had questions weighing advantages of different lens sizes, she had specific technical knowledge that helped shape my decision.
I will use my interaction with Michelle as a positive example for both customer service and sales professionally with my team.
I will also suggest your business to friends, and will eventutally come get fitted for a back up pair of glasses and sunglasses with less options for more rugged use as a result of my experience with Michelle.