Everyone in the South Windsor, Connecticut, office were very nice, knowledgeable, and truly listened to my concerns to make sure that I had the best experience. My treatments (bikini and underarms) were performed the same day as my consultation. Although I had to wait a short time, I was provided beverages and a nice conversation during my wait. The treatment itself was professional, informative, and not as painful as I was expecting. The bikini area hurt WAY less than than a bikini wax and the underarm area honestly did not hurt at all. I am looking forward to my next treatments and seeing the long lasting results!