Staff was great...very friendly and professional. There is a problem though with Ideal Images' business model. I went in for the 70% off promotion and signed up for front and back of neck, upper back, chest and brazilian. The cost was $9,000. This means that the before 70% off cost was $30,000!! In doing further research, it appears Ideal Image grossly inflates their cost of services prior to applying the 70% discount. This realization was very disappointing as I feel like Ideal Image took advantage of my desire to have laser hair removal. I guess the old adage, "buyer beware" truly applies to Ideal Image.