My ma-in-law and me went at the same time and are both very happy! We already booked a return appointment. Lori did my mom's hair and it was PERFECT (she's had the same hair person for 20 years prior and she was worried how it would be- it would BE perfect!) Vanessa did my hair (I went with funky blue) and it was just what I asked for! Besides our new awesomeness "hair do's" they definitely go above and beyond to please their customers. From the front desk, to the hair washing station, they have got you covered. We are both going back and cannot wait!