The first hair cut I got form Barb was excellent and just what I wanted - probably because I talked the poor woman's ear off. The second, not so much. It was my fault because I said - "the same as last time". I didn't get the same as last time and now I have to grow out layers I didn't want. So, hopefully, I have learned my lesson but I doubt it because I have said the same words with the same results before. Word to the wise - say what you want and you will get what you want.