I stand corrected on my first visit price and total.. It was $238.00 plus a $20.00 tip.
My second visit was $45.00 plus $5.00 tip
My third visit was $35.00 plus a $5.00 tip
So I've spent $318.00 in 3 sessions.. I am aware of the free service that I received. My only complaint is that I still have 3 toned colored hair. I was able to retrieve the first receipt $238.00 because that was on our credit card. I paid cash for the last 2 appointments and I did not receive a receipt. So I always admit when I'm wrong, and it looks as though I am. I haven't spent quit $300 in one appointment but, enough to tell me I need to go elsewhere. And like I originally stated I understand it's a process. I totally get it! But I thought I'd be further along than I am. I came in with red hair it was horrible and damaged. I bought surface supplies and I love them. But I've went from red hair 6 inches cut no biggy to black on top brown in the middle and red on the end.. So like I said I'm right back where I started. And the stylis was very pleasant, I have no complaints about her or my purchased hair products. I just feel with the stripping and 4 colorings I should have 1 hair color of hair by now.
Tammie I completely understand as I stated on my voice message to you- which I truly would prefer to speak with you directly. I am trying to understand our records according to what you are writing so that we can have the opportunity to help you. you have invested hard earned money as well as your time & I feel another stylist who's specialty is color is the answer. We guarantee our work & if is something that is not being done on our side correctly we will make it right. We do not hold the same policy w/corrective due to generally there is a process. With out seeing you in person or even speaking with you I can only go by this & it really doesn't fix anything. We have been in business well over 50 years & TRUST me I am taking this very seriously .... I want you to be happy - just need the chance to put you in the right stylist's chair.