Have been bringing my grandmother to get her hair done here for a few years now. Usually she gets a perm and hair cut but this time we just did a hair cut. I am beyond upset with the haircut and the price I paid for it. It was a short cut but it's so choppy and uneven, like the type of haircut children give themselves when they find scissors they shouldn't have!!! The time before this visit we did the perm and her scalp was so burnt it peeled for weeks! Probably should have learned a lesson then but we will never be coming back here!
I am truly sorry this was your experience. We guarantee our work & would be happy to have another stylist if preferred take a look at it & correct any issues. If it is a case that it is too short there is no charge until we can get it back to where it was originally & help her work with it during the transition.Unfortunately without knowing who you are I am unable reach out to you.
If there was an issue with scalp irritation from a perm in the past many times medications & such do have those affects, again without knowing there is an issue we don't have the ability to help you.
We take feedback(good & areas we can improve )on very seriously & have been in business for over 50 years.
About pricing we have several programs to help w/your beauty budget.
My name is Marcy & I can be reached at 216-661-6887 - would love the opportunity to help you & your Grandmother.