It was the first time I had bee to your salon. I had been going to Great Clips for years because I didn't have the money for a nice salon. I thought this time I would splurge because I'm going to a wedding in Boston this weekend and to be honest I feel like I should have gone to Great CLips and saved the money.. While the stylist was very nice, she didn't seem to be that experienced and I was disappointed with the cut. I had asked for a long cut with short and medium layers with horseshoe bangs. I also had pictures. What I got was long layers with regular bangs and nothing in between. . I went home and tried to fix it and now it looks terrible.
My name is Marcy & I am the GM/Owner - I left you a voicemail yesterday as well.
1st I apologize that you where unhappy with your visit & guarantee our work. I assure you your stylist is experienced,she's been with us for 10 years however that doesn't mean she was a good match with you. One of the things we recommend is especially on your 1st visit to get a haircut & finish so we can make sure that your cut lays right when dried & also make recommendations for styling & maintaining at home. Some of the detail cutting needs to be done on dry hair & since its our 1st time meeting you it really sets up the visit for success. I would love to get you in another stylist's chair so we can take a look at your haircut & make the adjustments you need & we will also style it so you are sure its right before you leave. Needless to say there would be no cost. Please do not attempt any other cutting yourself.
Please call me at 216-661-6887
Look forward to hearing from you!
Liked working with Jill to find a new hair color and style.
Have been bringing my grandmother to get her hair done here for a few years now. Usually she gets a perm and hair cut but this time we just did a hair cut. I am beyond upset with the haircut and the price I paid for it. It was a short cut but it's so choppy and uneven, like the type of haircut children give themselves when they find scissors they shouldn't have!!! The time before this visit we did the perm and her scalp was so burnt it peeled for weeks! Probably should have learned a lesson then but we will never be coming back here!
Everyone is always so nice and friendly and helpful. Kimmi is the best! She listens and explains what will be the best thing to do with my hair. I'm never disappointed and I've never received so many compliments on my hair since she started taking care of me.