I have been coming to I Love Lulu since 2012. I am an east coast transplant and I was horrified/mortified to hear of a lot of places in LA using "hot combs" in order to tame and straighten textured hair. Needless to say, I Love Lulu Hair Spa was God sent. When I experienced I Love Lulu's for the first time, I was so happy and amazed at the quality services that she and her staff provide (sans hot combs). Every product they use is made there on site with everyday natural ingredient--and not to be cheesy, made with love and the upmost respect for hair. I have never once had a bad experience since I have been a client. My hair is longer and healthier because of it. It truly is a spa experience for your hair (especially with their treatments and steamers!) It was something to get used to because, initially, every time I came for an appointment, someone new was my stylist (not that it was a lot of turnover, just that you are necessarily set with 1 stylist each time). I would always be nervous at first, but, without fail, each stylist was just as professional and skilled and handled my hair with the upmost care. Lulu has trained all of her staff the same way, so it doesn't matter which stylist you get, you always get the same expert care and service. I highly recommend I Love Lulu. As long as I live in LA, I will be forever a customer.